Terms and Conditions

Course Rules and Regulations

  • Do NOT be late! – You will not be allowed to attend the course if you arrive after the start time and NO refunds will be given.
  • Some courses will be limited capacity to maintain quality assurance.
  • Registration is on a first in, first served policy.
  • Attendees must complete registration and payment in full to be offered a place.
  • To be eligible to receive CEC’s, attendees must be present during the entire duration of the course.
  • Attendees must also register on the sign in and sign out sheet to be eligible for CEC’s.
  • At all times, attendees must be civil in their interactions with other attendees and must conduct themselves with good manners, have a willingness to learn and be co-operative with others.

Privacy and Confidentiality Policy

The personal information you provide FITREP will be kept private and confidential at all times. Any data used by FITREP for the development of future courses, or for data analysis will not contain any of your contact information and will be completely anonymous. FITREP will always seek your permission before using any of your personal data in advertising, marketing or educational material. No personal information will be forwarded on to a third party without your express permission.

Disclaimer

You hereby acknowledge you are aware that this course is partly physical in nature and that exercise and physical activity contain an inherent risk of physical injury. You agree that you participate in this exercise or physical activity at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge FITREP and Ben White from any and all claims or causes of action, known or unknown, arising from your participation.

Refunds

Attendees who are late to the course will not be allowed entry and will not be entitled to a refund.
If a booking is cancelled, with at least 7 days notice before commencement of course, you will be entitled to a full refund minus a $50 non-refundable booking fee.
If a cancellation occurs with less than 7 days notice, 50% of the course cost will be refunded.
Attendees who are late to the course will not be allowed entry and will not be entitled to a refund.
People who register and do not attend the course are not entitled to a refund.

Please contact FITREP owner Ben White, via email here, to discuss your options

Swapping or Changing Courses

You are entitled to swap into another course being held at a different date/time.
To be eligible to swap or change courses, you must give at least 72 hours notice, from the start of the course.
The course swapping fee is $50.
Course swapping and changing is only available one time. Once you have chosen your new course, no other swaps or changes will be allowed.
If you are changing into a different course, you are obliged to pay the difference between your original course and the new course cost, plus the $50 course swapping fee.
If the new course is cheaper than your original course you will be refunded the difference minus the $50 course swapping fee.

Please contact FITREP owner Ben White, via email here, to discuss your options

Transferring Registration

Transfer of registration is allowed.
Notice of at least 24 hours is required for a registration transfer.
Transfer notice must include a completed Transfer of Registration form as well as a completed Registration Form for the new attendee.
There is no cost to transfer registration if the above terms are met.
Transfer requests that occur within 24 hours of course start time will not be accepted.

Please contact FITREP owner Ben White, via email here, to discuss your options

CEC Allocation

CEC’s will only be allocated to AusREP’s currently registered with Fitness Australia. Allocation of CEC’s is entirely the responsibility of the attendee and Fitness Australia. FITREP will ensure that the course is registered with Fitness Australia and that the CEC value is accurate and approved. At the completion of the course, FITREP will issue you a certificate of completion. To recieve CEC’s, you must submit the certificate of completion to Fitness Australia according to their terms and conditions.

Grievance and Appeals Procedure

FITREP will do everything in its power to ensure the following;

  • All courses will maintain the high quality standards as set out by Fitness Australia
  • All courses will be presented by health, fitness and exercise professionals who are accredited in their repsective fields, such as AusREPS, Physiotherapists, Strength and conditioning coaches etc.
  • Dates, times, locations, cost and CEC value of each course will be made clear during the registration process
  • Key elements of the course as well as expected learning outcomes will be made clear during the registration process
  • Terms and conditions of the course including refunds, course swaps and/or transfer of registration will be made clear during the registration process
    If you are unhappy with any part of the course, including but not limited to registration, course delivery, course content, payment process etc. Here are the steps you should take to rectify the situation…

Action 1

Your first action should be to review the terms and conditions as set out in your registration form.
If your grievance falls under any of the specific terms or conditions already set out, it is likely that there will be no recourse.
If however your grievance falls outside the scope of the terms and conditions, or you believe you have extenuating circumstances, please go to Action 2

Action 2

For all grievances that fall outside the scope of the terms and conditions, please contact the sole owner of FITREP, Ben White, via email or phone as detailed below.
ben@fitrep.com.au 0423452223
You can also send an enquiry through the FITREP website at; www.fitrep.com.au

Action 3

If you are still unhappy with the outcome or you believe that your grievance has not been effectively dealt with, your final course of action would be to contact Fitness Australia.
Fitness Australia can be contacted on email at info@fitness.org.au or by phone on 1300 211 311